Sambalshree Fashion reserves the right to reject returns from any particular customer, in case of frequent returns by such customers, which shall mean return on more than 3 times in a financial year.
Our shipments are carefully inspected before leaving our warehouse, but if you are still not satishfied with the purchase, please follow the instructions below :
- If a product does not substantially confirm to the description, quantity and quality specified by the seller than within 7 days after the date of delivery you should make a complaint to firstname.lastname@example.org or whatsapp to (+91) 8280452222
- Please provide details of the issue with the product.
- Shipping charges will have to pay by the customers to return the goods to the applicable return address.
- We do not have a reverse pick-up facility as of now, so in case of return the customer will need to send it back to us.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- Once your return is received and inspected, we will inform you through email or whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
- After the receipt of item(s) your your request for return/exchange would be processed.
- If the seller determines that the complaint is valid and genuine then the seller may replace the entire product or a part thereof, depending on the extent of the non-compliance with the description, quantity and quality.
- In case of exchanges your new order will be dispatched to you within 3-10 days after we receive the earlier shippment.
- No exchange will be given in the following cases :
- In case of minor design and colour variations. With handloom products there will always be some variation between products.
- Incorrect or outdated delivery address.
- Incorrect address formate including any form of a PO Box address.
- After failed 3 delivery attempts by the courier.
- Any item returned in a used or damaged condition.
- Items for which original tags and packaging is not intact.
- Returned item not in sellable condition.
- The decision to replace or refund your money is at the seller's discretion.
Sambalshree Fashion ("Sambalshree Fashion" , "Our" or "We") recognizes the importance of Your privacy and is committed to ensuring that You are aware of how Your information is being used.
The term "You" or "Your" shall include any individual or legal entity who accesses or uses www.sambalshreefashion.in (website). This policy describes the types of information Sambalshree Fashion may collect You or that You may provide in relation to the use or access of the Website and the manner in which such information is collected used, processed, disclosed and mantained.
Applicability of the Policy
This policy shall apply to all information You provide on the Website and all information that Sambalshree Fashion collects on the Website including but not limited to any information You upload, emails that You exchange with Sambalshree Fashion and other users of the Website and any information submitted by You to Sambalshree Fashion.
The policy does not aplly to , nor does Sambalshree Fashion take any responsibility for, any information that is collected by any third party either using the Website or through any links on the Website or through any advertisements on the Website.
How do we use Your personal information ?
We use the order information that we collect generally to fulfill any orders placed through the Website ( Including processing Your payment information, arranging for shipping, and providing You with invoices and/or order confirmations).
Additionally, We use this order information to :
- Communicate with You;
- Screen Our orders for potential risk of fraud; and
- When in line with the preferences You have shared with Us, provide You with
information or advertising relating to our products and services.
When You place an order through Website,We will maintain Your order informations for our records unless and untill you ask to delete this informations.
The Website is only intended for users who areof 18 years of age or older and otherwise competent to enter into binding contracts. If You are not of the requisite age or otherwise unable to enter into binding contracts You are not to provide any User information or other information. If it comes to Sambalshree Fashion attentiin that any User information or ibformation pertains to an individual under the age of 18 years or otherwise not eligible to enter into binding contracts, such User informatiion or information will be deleted without notice to You.